911 Silent Call Procedure-How It Works

May 26, 2017

It’s something that has been available for over a decade, and still to this day most people in an emergency wouldn’t think of it: the 911 Silent Call Procedure. We sat down with Officer Sargood of the Marlborough Police Department to learn how to make a call to 911 to communicate an emergency without saying a word.

 

During the 911 silent call procedure which begins once the dispatcher has detected that you are not speaking, they will ask if you need police, fire or ambulance. Once you have made your selection, the dispatcher will ask you a series of specific yes or no questions to which you can respond by pressing numbers 4 or 5. 

 

For more information, visit:

 

http://www.mass.gov/eopss/agencies/state-911/e911/about-e911/silent-call-procedure-2.html.

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